How can we help you?

Below FAQ are some common concerns of our clients before purchasing our product, if you have other questions, please just send it to dreemteamcase@gmaiil.com
Shipping Information
How long will it take to get my order?

All of our cases are manufactured according to the just-in-time approach, which means we produce each order when it comes in. The production time for your order will vary between 3 to 6 business days*.

If you choose standard shipping and you are a resident of USA, expect your order to arrive within 21 to 30 business days after shipping date.

My order was shipped but I never got it. What shoud I do?

If your order is late, begin by checking if your address in the email confirmation is listed correctly, including your apartment number, if you have one.

It’s possible that the Post is experiencing unusual delays or has even lost your shipment. If this is the case, please get in touch with us. Don't worry, we won’t let you down!

I made a mistake in my order or address, what should I do?

Please get in touch with us as soon as possible. In most cases, we’ll be able to make the required change to your order before it goes into production or change your address before it ships.

If your order has already shipped to the wrong address, the only thing that can be done is to wait for the Post to return your order to us so that we can resend it to the correct address.

RETURNS AND EXCHANGES
What is your return policy?

It is possible to exchange a model or design within 30 days of purchase if the product has not been used. However, note that all sales are final and no refunds are possible, unless the product is defective. This does not apply to personalized products, which are not exchangeable or refundable.

To exchange a product, please write us at venucase.kathleen@gmail.com.

How do I make an exchange?

Since all of our cases are manufactured in just-in-time method according to your order, we only accept exchanges unless there’s a problem with the product you ordered. If you’re unhappy with your order, please get in touch with us within 30 days of purchase.

When can I expect my refund?

Refunds are issued once the returned product arrives at our facility. Please allow up to 48 business hours for your refund to be processed by your bank.

Do you have a warranty on your cases?

Of course! All of our cases come with a one year warranty. If your case breaks or experiences unusual color fading, please get in touch with us. Note that normal wear and tear are not covered by our product warranty.